The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Access and update venue information
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Access and keep up-to-date with information on facilities available at the venue in accordance with organisational systems Completed |
Evidence:
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Incorporate information into day-to-day contact with the customer to support quality of service standards within the venue Completed |
Evidence:
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Share information with colleagues to support efficiency of service Completed |
Evidence:
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Greet patrons
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Greet patrons courteously and according to organisational procedures Completed |
Evidence:
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Provide special recognition to any regular patrons Completed |
Evidence:
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Provide information and assistance to patrons
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Proactively identify information and assistance needs of different patrons, including those with special needs Completed |
Evidence:
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Respond to requests for information and assistance politely and provide accurate, clear and concise information Completed |
Evidence:
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Provide special assistance to patrons with special needs with care and consideration and in accordance with enterprise procedures Completed |
Evidence:
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Relay requests for further information or assistance to other relevant personnel, as required Completed |
Evidence:
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Clearly and politely communicate any changes to the scheduled performance/session/event and address patrons' concerns, as required Completed |
Evidence:
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Promote products and services available within the venue to patrons using appropriate customer service skills Completed |
Evidence:
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